Frequently asked questions

Matias Flowers is proud to announce that it has expanded its operations into retail in the United States since 2021.

Yes, we have email and chat support to answer your questions.

Matias Flowers ships to all states in the U.S

Matias Flowers accepts Paypal.

Free shipping within United States

Shipping schedule will depend on the shipping option that you choose. Estimated 5-10 days within United States

Thanks for reaching out. Unfortunately we do not have the ability to make changes to existing orders and their shipping method as per our website.

Please read the below statement from our website related to cancelling orders:

“Unfortunately, once an order is placed it cannot be cancelled within our system. If you are unhappy with an item in your order or changed your mind, please reach out to our customer support team and they will work with you to allow a return and refund you for your order. If the item was listed as final sale, it cannot be returned.”

Furthermore, customized orders are not eligible for return. We will place a request to our production team to attempt to cancel the order. Currently, we are attempting to ship orders quickly as possible to get ahead of any delays that could happen in transit due to the different work stoppage recommendations issued from the CDC and Federal government.

Most orders are shipped the same day. Once you place your order, we promise to process all items that are in stock within 1 to 2 business days.  Any order placed over the weekend will be processed Monday (or if Monday is a holiday, the next business day).